Deliveries + Ordering Online
Orders placed after the 20th of December 2021 will not be delivered in time for Christmas. We will have a reduced operation between the 21st of December 2021 and 4th of January 2022, please expect delays in shipping. Orders placed after the 22nd of December will be dispatched on the 4th of January 2022.
Where do you deliver to?
We deliver to all UK postcodes.
Can I still get a delivery if I'm self-isolating?
Yes, for contactless delivery just leave a note for your driver at the point of checkout letting them know where to leave your order and whether they should ring your doorbell or knock to let you know it has arrived.
How much does delivery cost and how long does it take?
We are proud to be shipping across the UK 6 days per week (Monday-Saturday), and provide a FREE delivery option when spending over £40.
There is a minimum spend of £20, and we provide two options at checkout for delivery.
For orders that have a total weight over 20kg, we apply a £3 surcharge on all shipping options.
|Delivery Options||Delivery time estimate||Orders less than £40||Orders over £40|
|Royal Mail Tracked||Between 3 and 5 days from order confirmation to receiving delivery||£3.95||FREE|
|Carbon Neutral Courier Tracked||
Between 2 and 3 days from order confirmation to receiving delivery
Note, this option is not fully carbon neutral when delivering to the Channel Islands, Northern Ireland or the Scottish Highlands, as we require using a different courier.
What if my delivery is late?
We do our best to ensure every Mighty Small package reaches its destination on time, and if your delivery hasn’t turned up when you expected it, we want to hear about it. Please drop our customer service team a line on email@example.com for any issues with delivery times, they will be more than happy to help.
How can I get updates on when my delivery will arrive?
Please enter your mobile number at the point of checkout when making a Mighty Small purchase. Our delivery drivers will send you your time slot on the day of delivery and you can liaise directly with them to adjust this.
What is the minimum order value?
Our minimum order value for goods is £20 (excluding delivery costs).
Is there a maximum number of items per order?
We have no current restrictions on the amount of any product you can purchase per order - if we have it you can buy it, so fill your boots!
How is my order confirmed?
We will send you either an email or text confirmation once you have completed the checkout process.
Can I leave notes for my delivery driver?
Yes, just before checking out, there is a space for a note which the driver will receive. Please include in here any notes about safe places and neighbours to leave the package with in the event that you are not home.
How do I check my delivery or see my order history?
You will receive your order confirmation in an email or text after you’ve checked out. Your order history can also be found on the My Account page on the Mighty Small site. If you have any issues accessing your order history, or if you do not receive an email confirmation of your order, please contact our customer service team on firstname.lastname@example.org, they would be more than happy to help.
How do I amend the number of products in my basket?
Just click on the shopping basket button on the top right of the Mighty Small website. That will take you to your order summary page, where you can remove or change the quantity of any product in your shopping basket. You cannot make any changes to your basket after the point of order, unfortunately.
Can I change my delivery slot?
If you are no longer going to be home at the time of your delivery please speak directly with the courier that has texted you. See our delivery information for more.
Can I change/add a delivery address after ordering?
Our customer services team will do our best to help you with this if you reach out quickly, but please note if your order is already with our courier we are unable to change the delivery address. If you need to revise your delivery address, please contact us as soon as possible at email@example.com.
If you would like to amend your address or add a new one before ordering, just head to the My Account page of the site and select ‘view addresses’.
How do I make changes to my current order?
You can make changes to your order before the point of checkout - including adding promotional codes and vouchers. Unfortunately, we are unable to amend orders, add vouchers or discount codes to orders once checkout is completed.
Returns + Refunds
Can I return an item?
We do everything we can to ensure the items we deliver to you are in perfect condition, but we are humans, and we know that mistakes can happen. If for any reason an item you have ordered has not met your expectations, please contact our customer support team at firstname.lastname@example.org, they will do their best to resolve the issue.
What is your refund policy?
Our full refund policy can be found here: https://mighty-small.co.uk/policies/refund-policy
Payments, Vouchers + Promotions
How do I add vouchers/promotional codes to my current order?
You can make changes to your order - including adding promotional codes and vouchers - before the point of checkout. Unfortunately, we are unable to add vouchers or discount codes to orders once checkout is completed.
Managing your payment cards details
Your card payment details can be edited or removed on the My Account page of the Mighty Small site (click on the little person icon in the top right of the screen).
My voucher isn’t working
If your voucher is still in date and not working, please contact our customer services team at email@example.com, they would be more than happy to help.
My promotional code isn’t working
If your promotional code isn’t working, please check the small print - is the promotion still running? If the code is still in date and not working, please contact our customer services team at firstname.lastname@example.org, they would be more than happy to help.
Order Issues + Complaints
What will happen if something I order goes out of stock before my grocery delivery?
We will do everything we can to avoid running out of stock at Mighty Small, but in the very rare instances where this happens, we will swap the product ordered like-for-like with another item that we think you’ll love.
What if items are missing from my order?
While we work very hard to ensure every Mighty Small delivery is picked perfectly, we understand that sometimes mistakes can happen. If an item is missing from your order, it is likely that we ran out of stock for that item, and have replaced it like-for-like with another product. If a product is missing and hasn’t been replaced by a like-for-like item, please contact our customer service team on email@example.com, they would be more than happy to help.
What if I have damaged items?
We take the quality of our packages very seriously at Mighty Small, and if something isn’t perfect we want to hear about it. Please drop our customer service team a line on firstname.lastname@example.org for any quality issues, they will be more than happy to help. Please include a photo and batch details (from the pack itself) in the email so we can investigate quickly.
How do I cancel my order?
If you need to cancel an order please contact our customer service team right away at email@example.com. If we have not yet picked or dispatched your order, we will do our best to process the cancellation and refund you the money in full. Please note while we will always try our best, we cannot always guarantee a cancellation.
Your Account & Technical Issues
I've forgotten my password
Forgotten your password? Not to worry. Just click on the Forgot My Password link on the login page of the Mighty Small site and we’ll send you an email with a link to reset it. Please check your junk and spam folders if the email doesn’t appear in your inbox.
How do I change my password?
The easiest way to change your password is to logout and then click ‘Forgot my password’ and go through that process.
How do I update my details?
Your personal details can be amended quickly and easily on the My Account page (click on the little person icon in the top right).
I want to remove myself from Mighty Small mailing lists
If you don’t want to be updated will Mighty Small discounts and special offers, just click Unsubscribe at the bottom of our emails.
I'm having problems logging into my account, can you help?
Checked you’re not typing your password with Caps on? Spell checked your email address? Still having problems logging into your Mighty Small account? Our customer service team would be happy to help, please drop them a line at firstname.lastname@example.org.
I am having problems adding and removing items from my basket
You should be able to add or remove any item from your basket on the order summary page of the Mighty Small website, which can be accessed by clicking on the shopping basket button on the top right of the web page. If for any reason you are unable to amend the items in your basket, please contact our customer services team at email@example.com, they would be more than happy to help.
I am having trouble confirming my order at the checkout
Your order should be automatically confirmed at the checkout after you have completed payment, and we will also send you an email confirming your order once it has been processed. If for any reason you are unable to confirm your order or you do not receive an email confirmation, please contact our customer services team at firstname.lastname@example.org, they would be more than happy to help.
If you have a query or issue not covered in our FAQs, please reach to our Customer Services team at: email@example.com.